THE JOURNAL

Ideas for your
next move.

Perspectives on marketing, technology and the customer experience. Browse the archive, or find your starting point.

SEO Hacks

SHOCKING Drop from SERP 1st to Nowhere!

A first-hand account of a sudden Google ranking drop in 2022, with the search-position screenshots and checks documented by the NetKarma team.

Marketing

Turo Rental Nightmare

A first-hand Turo rental account from 2019 examining registration, support and rental workflows, with lessons for customer experience design.

Marketing

Proximity Marketing for Restaurants!

Explore the restaurant marketing and accessibility uses of Bluetooth beacons discussed in this 2019 article, including location-based app interactions.

Marketing

Magento 2.0 Payflo Pro Hack – How to Fix

A historical account of Magento payment attacks and the response considered in 2019. Read it as an incident case note, not a current patch guide.

SEO Hacks

The Ultimate SEO Tool list for 2019

Browse our original 2019 list of SEO, outreach and research tools. This historical roundup reflects the products and capabilities described at publication.